Transcom Re-Enters Latin America With Bogotá Based Hybrid Model Contact Center
Transcom’s operations in Colombia will function as a hybrid telework and on-premises contact center, with agents hired initially from the metropolitan Bogotá area. Offices are located in the Calle 100 business district on Bogotá’s north side.
Pegasystems Launches RPA Bot Auto-Balancing & Automated Load Management
With these combined features and Pega RPA Auto-balancing, Pega RPA automates the RPA lifecycle from authoring to deployment to management. This enables Pega clients to experience faster, more durable, and easier to deploy bots that require significantly less time and fewer resources to run and manage.
5 Things CIOs / CISOs Must Do Now To Prevent Hacks Like SolarWinds
This advice has been provided by global IT security provider ETEK. If you have Managed Security Services with ETEK, you are already protected, if not, contact them immediately at [email protected]
KM² Solutions Sells Minority Stake To HIG Capital To Fuel Expansion
KM² says that the capital raise will provide the firm with a long-term, well-capitalized financial partner supporting KM²’s growth objectives in nearshore contact center outsourcing into high-growth markets as well as investments in next-generation customer experience technologies.
Sitel To Open Hybrid Contact Center – Coworking Facility In Barranquilla, Colombia
Designed as a hybrid co-working center, the MAXhub is dedicated to in-person collaboration, training and development and employee engagement
Master Agent Telarus Receives Expansion Investment From Columbia Capital
Columbia Capital, the private equity firm behind Zayo, Cologix, Cloud Sherpas, Presidio, and New Signature adds Telarus to its list of technology investments