Several outsourcing firms won accolades in the 2025 CX Interaction Awards, while the event drew participants from around the globe.
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Author: Loren Moss (Loren Moss)
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Capgemini to Acquire WNS for $3.3 billion USD to Increase Capabilities in Agentic AI-Powered Operations
The stated goal of the acquisition is to combine Capgemini’s technology and consulting capabilities with WNS’s specialization in Digital BPO.
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Interview: Shelli Ryan of Ad Hoc Communication Explains Why Artificial Intelligence Without Strategy Is Empty
In a world where content output is easier than pulling the lever of a slot machine, a real expert is needed to define the strategy for resonant storytelling and messaging.
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Interview: Esteban Carril Explains The Innovation Behind Chazey Partners’ New FlexBPO Solution
FlexBPO seeks to bridge the gap and combine the best of Shared Services and Business Process Outsourcing operations.
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Tracxn Deals of the Week for May 30 to June 5: Rally, Filament, Ironchip & Others Receive Funding
Several companies received funding the week of May 30 to June 5 across Enterprise Applications, IT Outsourcing, and Cybersecurity, per Tracxn.
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How to integrate Amazon Workmail with calendaring applications
Did you know that Amazon Workmail integrates just fine with 3rd party scheduling apps like Cal.com?
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Chazey Partners Launches FlexBPO Collaborative Solution in Bogotá, Colombia
A large multinational used FlexBPO to rapidly transform its finance operations, boosting efficiency by 30% in just three months.
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Interview: How Colombia’s Brian Rendón Is Helping Global Companies Make Smarter Business Decisions with Data Science and AI
With the rise of AI, everything everywhere is getting disrupted, all at once
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Top Outsourcing Firms Recognized at BPrO’s 2025 CX Summit in Colombia
BPrO’s CX Interaction Awards honor firms for excellent customer service & stronger company/client relationships in all sectors.
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Interview: TaskUs Continues To Grow In Latin America Through It’s Employee-Centric Culture
TaskUs is one of the fastest growing BPOs globally. Here they explain how their culture and location strategy are key drivers.