Forrester Research Recognizes NICE As Customer Journey Leader
NICE Customer Engagement Analytics receives the highest rating possible in 18 criteria and is recognized for its ability to transform customer and agent journeys
Choiceworx Receives VC Funding Round, Industry Veteran Frank Casale Appointed Chief Revenue Officer
Industry veterans Frank Casale and Eric Hochstein have joined Sam Gross at the helm of RPA bot management firm Choiceworx.
Blueprint Inks Deal WIth Blue Prism
Blueprint has partnered with Blue Prism, an industry-leading Robotic Process Automation (RPA) software provider to support enterprise organizations as they look to drive innovation and scale their use of RPA enterprise-wide.
IBM & Verizon Team Up On 5G Computing Deployment
The 2 companies plan to leverage Verizon’s wireless networks, including Verizon’s 5G Ultra Wideband (UWB) network, and Multi-access Edge Computing (MEC) capabilities, alongside Verizon’s ThingSpace IoT Platform and Critical Asset Sensor solution (CAS).
Survey: CX Agents Don’t Always Want to Telework – Blended Models Appeal To Many
5th Talent believes a “work where you want” model will emerge which allows agents to manage and schedule how often they want to work at home and in the center. This promotes employees to become more self-managing which increases satisfaction, engagement, performance, and retention.
Terry Rybolt joins LiveXchange as Chief Revenue Officer
“At this key point in our company’s history, we are excited to have Terry join our team of seasoned work at home subject matter experts,” said Brian Pritchard, Founder and CEO of LiveXchange. “We look forward to his contribution and input as we continue to scale the company.”