The report utilizes data from the 2024 Front Office CX Omnibus Survey, along with insights gathered from interviews with industry professionals and secondary sources.
Author: Loren Moss (Loren Moss)
Justice Dept: Leader of International Malvertising and Ransomware Schemes Extradited from Poland to Face Cybercrime Charges
For years, the conspirators tricked advertising companies into delivering their malvertising campaigns by using dozens of online personas and fictitious entities to pose as legitimate advertising companies.
Tracxn Deals Of The Week For August 2: Knime, Yida, Groq, Datch and More
Tracxn tracks Innovative companies across over 300 technology sectors and more than 1000 emerging themes worldwide, plus dedicated geographic coverage on over 30 countries.
Kenya BPO Safari 2024: Event to Highlight Kenya’s BPO Sector
Attendees will explore the country's infrastructure, legal framework, and available workforce while also experiencing local culture.
Frost & Sullivan Lauds Konecta as Company of The Year for Latin America Outsourcing
Frost & Sullivan praised Konecta for its highly advanced technology and innovative solutions, setting new industry standards in the CX outsourcing services industry
CINTEL Launches Smart City Innovator Awards to Recognize Those Shaping the Future
“This award was designed to promote a smart, innovative, and inclusive city model in which technology can be measured as a benefit for people."
GlowTouch Named BPO of the Year at 2024 CCW Excellence Awards
Prestigious Award Highlights GlowTouch's Commitment to Innovation and Excellence in Customer Contact Solutions
Charlotte Karera Makes the Case for Rwanda as a GBS and BPO Destination
Charlotte Karera elucidates Rwanda’s case as the best place for BPO, ITO, CX & GBS to do business in Africa.
Tracxn Deals Rundown: AI, Cybersecurity, and Big Data (May 24-30, 2024)
FintechOS, a provider of AI-based software suite for the banking and insurance industry, raised $60 million from BlackRock and others.
NAB Show 2024 Award Winners Announced Including Sony, Seagate and IMAX
The NAB Show annual awards recognize the most significant and promising new products exhibited at this year's show.