Remember that game of ‘musical chairs?” Well that’s exactly what’s about to happen as top BPO & CX providers separate themselves from weaker competitors who fail to adapt to these difficult conditions.
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Author: Loren Moss (Loren Moss)
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Deloitte’s Kulasooriya: Digital Disruption Can Be A Positive For Developing Economies If They Have The Right Strategy
Cognitive Business News executive editor Loren Moss talks with Duleesha Kulasooriya, executive director of Deloitte's Center For The Edge on how disruptive transformation can benefit developing economies...but the right strategy is the key to success.
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Avasant’s Anupam Govil On Measures Outsourcers & Clients Should Be Taking Now
The current pandemic is changing the ways outsourcing, shared services, and global process management is delivered. Maybe permanently. Avasant's Anupam Govil shares what executives should be paying heed to.
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Avasant Acquires Technology Evaluation Platform Strativa
Management consulting firm Avasant today announced its acquisition of selection, price comparison, and technology solutions procurement platform Strativa.
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International Computing Acquired By Asset General, To Keep International Computing Brand
International Computing Acquired By Asset General, To Keep International Computing Brand
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Work From Home Programs Deserve A New Look In Light Of Coronavirus Pandemic
Smart enterprises have already deployed telework and work-from-home strategies. With the coronavirus pandemic and travel bans, now is the time for less proactive companies to catch up...and fast! Some of the most knowledgeable experts in business share their insights.
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DXC To Divest Of Its State & Local Health & Human Services Business To Veritas Capital for $5 Billion USD
DXC Technology (NYSE: DXC) yesterday announced that it has entered into a definitive agreement to sell its US State and Local Health and Human Services (State & Local HHS) business to Veritas Capital, an investor in government and healthcare technology businesses, for $5.0 billion in cash.
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Unisys To Sell Federal Business To SAIC, Consolidate Americas Regional Units
Unisys Corporation (NYSE: UIS) has announced a deal to sell its US federal IT contracting business to SAIC, and a consolidation of its Enterprise Solutions United States & Canada (US&C) and Latin America regions into a new Americas region.
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Italian Contact Center Operator Almaviva Recognized By Frost & Sullivan For South American Operations
Based on its recent analysis of the Latin American contact center outsourcing services market, Frost & Sullivan has recognized Almaviva with the 2020 Latin American Competitive Strategy Innovation and Leadership Award for its emphasis on service improvements.
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Low Cost Airline Viva Air Chooses Glassbox For Web Customer Experience Orchestration
Digital Customer Experience Orchestration provider Glassbox has been appointed by South American low-cost air carrier Viva Air Group as their digital web experience metrics provider.