Transcom’s operations in Colombia will function as a hybrid telework and on-premises contact center, with agents hired initially from the metropolitan Bogotá area. Offices are located in the Calle 100 business district on Bogotá’s north side.
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Author: Loren Moss (Loren Moss)
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Pegasystems Launches RPA Bot Auto-Balancing & Automated Load Management
With these combined features and Pega RPA Auto-balancing, Pega RPA automates the RPA lifecycle from authoring to deployment to management. This enables Pega clients to experience faster, more durable, and easier to deploy bots that require significantly less time and fewer resources to run and manage.
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KM² Solutions Sells Minority Stake To HIG Capital To Fuel Expansion
KM² says that the capital raise will provide the firm with a long-term, well-capitalized financial partner supporting KM²’s growth objectives in nearshore contact center outsourcing into high-growth markets as well as investments in next-generation customer experience technologies.
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Sitel To Open Hybrid Contact Center – Coworking Facility In Barranquilla, Colombia
Designed as a hybrid co-working center, the MAXhub is dedicated to in-person collaboration, training and development and employee engagement
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Master Agent Telarus Receives Expansion Investment From Columbia Capital
Columbia Capital, the private equity firm behind Zayo, Cologix, Cloud Sherpas, Presidio, and New Signature adds Telarus to its list of technology investments
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Etek Offers Threat Intelligence Certification Course; Enrollment Open Now
With so much retail moving to e-commerce this year, and the resultant spike in malicious attempts targeting retailers, shoppers, and broader business in general, it is critical that all companies have personnel properly trained and empowered to address these threats.
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“Alarming Spikes In Malicious Phishing Campaigns” Targeting Black Friday Retailers & Shoppers, says Check Point Software
Security researchers at Check Point are reporting alarming spikes in malicious phishing campaigns targeting online shoppers, as Black Friday (27th November) and Cyber Monday (30th November) fast approach. Check Point’s researchers state that ongoing Covid-19 related restrictions that limit shoppers’ access to physical stores is driving the spike in phishing attempts, as hackers look to...
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Despite COVID, Plain Sight Provides A Platform Enabling Communities Among Customers, Local Businesses & (Soon) Event Attendees
Plain Sight is a social networking platform for you to meet like-minded people in your area at virtual and physical spaces. Cognitive Business News interviews founder James Chapman on the startup's big-name founders and big-time plans, despite some pivots due to the COVID Pandemic
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Etek’s Praveen Sengar Discusses Enterprise Security In A Post-Covid World
In this insightful conversation, Sengar explains what companies are doing, and additional steps that they must take to advance in a way based on agility and security. Sengar also tells Cognitive Business News' Loren Moss about Etek's innovative new Data Leak Prevention Service and enterprise virtual desktops.
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Delivering Excellent Customer Service and Managing Remote Teams: How to Balance Today’s Dilemmas?
Cloud platforms provide Contact Center companies with all the tools they need to balance the challenges of the new world order