Prestigious Award Highlights GlowTouch's Commitment to Innovation and Excellence in Customer Contact Solutions
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Tag: jamaica
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Everest Group Cites Itel BPO In Peak Matrix Analysis of Top CX Outsourcers
Itel continues to grow, with new expansion in Jamaica, Guyana, Honduras and Saint Lucia.
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Glowtouch’s Vidya Ravichandran Discusses The BPO’s Dominican Republic Expansion, Plans For Further Growth
Glowtouch is on a roll. The US based IT and customer experience outsourcer already has operations in India and The Philippines along with a strong footprint in the US. Despite the pandemic, Glowtouch moved forward aggressively to open its second site in Santo Domingo, the capital of Caribbean vacation paradise Dominican Republic. Cognitive Business News...
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Ryan Strategic Advisory Issues 2021 Offshore BPO Confidence Index, Colombia Edges Out India, Bulgaria, South Africa
The report assesses the extent to which outsourcing operators in 12 offshore and nearshore locations view the national operating environment from which they deliver services to end-users in key sourcing markets.
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itel Expands Into US With Indiana Contact Center
itel plans to serve a Fortune 500 luxury fashion retail brand, offering customer care calls, chat and email support.
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Frost & Sullivan Lauds Teleperformance As Latin American Company Of The Year
"TP´s regional leadership was among the first to recognize the potential of born-digital companies and create structures, processes, and dedicated teams to win these clients and be a part of their growth," said Sebastian Menutti, Industry Principal.
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Ibex Continues Expansion By Opening 5th Jamaican Contact Center In Past 5 Years
Since opening its first site in 2016, ibex has invested more than $50 million USD in Jamaica, increasing its Jamaican payroll from 200 jobs to more than 6,500 while paying more than $40 million USD in annual salaries.
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itel Acquires Emerge BPO, Expanding its Geographic Footprint Into South & Central America
itel has been expanding rapidly, adding IT Outsourcing & software development operations in Colombia, Work From Home capabilities in Canada & The United States, and now by acquiring Emerge, CX operations in Guyana & Honduras.
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itel Rebrands, Dropping itelBPO & Picking Up Central & South American CX Delivery Locations
itel says it will advance its strategic expansion into nearshore markets this summer, opening new customer experience operations in Guyana and Honduras, as well as establishing a core technology development team in Colombia.
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itelbpo Launches New Contact Centers Specifically Designed To Combat COVID-19
The Kingston, Jamaica facility is designed from the ground up for COVID-19 risk mitigation, adapting to the changing business environment while fitting the company's objective of filling 5,000 additional seats in 5 years.
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