CX Summit 2024 will highlight the "importance of trust in customer relationships, from transparency in communication to the consistent delivery of quality products and services."
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Tag: Customer Service
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Horatio Client Summit Takeaways: BPO Sees More Potential for Customer Service in Latin America
"Latin America is more than just a destination for outsourcing. It is a strategic hub where innovation, talent, and customer-centric values converge."
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Colombian Bank Bancolombia Unveils Tabot Facebook Messenger Chatbot
Bancolombia has introduced a new artificial intelligence-powered chatbot for customer service through Facebook Messenger.
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Chatbot Chocolate of Spain Opens Colombia Office to Expand Presence in Latin America
Spanish agency Chatbot Chocolate has set up operations in Bogotá as a regional hub to deliver artificial intelligence-based support
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Robotics Process Automation Can Streamline Operations and Enhance Efficiency in Concert with BPO and Shared Services
“RPA is old technology but it really hadn't been used — and now it's coming to the forefront,” says Raul Vega, founder and CEO of Auxis.
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Jordan Ahli Bank Introduces Facebook Messenger Chatbot for Customer Service
The chatbot, known as Ahli Bot, can respond to inquiries in both Arabic and English 24 hours per day, 365 days per year.
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Companies Must Recognize the Power and Limitations of Automation and Cognitive Technology for Customer Experience
"The consumer has to be ready for the technology. And more importantly, the technology has to be ready for the consumer," says Peter Ryan of Ryan Strategic Advisory.