The rise of digital labor goes far beyond chatbots and virtual agents to comprehensive systems such as NTT Data’s Nucleus, or Choiceworx’ Digital Workplace IT Service Desk.
Post
Tag: covid-19
Post
Frost & Sullivan Lauds Teleperformance As Latin American Company Of The Year
"TP´s regional leadership was among the first to recognize the potential of born-digital companies and create structures, processes, and dedicated teams to win these clients and be a part of their growth," said Sebastian Menutti, Industry Principal.
Post
ANDICOM IT Industry Mega-Event Returns To Cartagena Colombia November 17-19
The region's benchmark international ICT Congress, returns to an in-person modality in Cartagena November 17-19, 2021, expecting approximately 2,000 participants attending with biosafety measures and capacity measures in place.
Post
itel Rebrands, Dropping itelBPO & Picking Up Central & South American CX Delivery Locations
itel says it will advance its strategic expansion into nearshore markets this summer, opening new customer experience operations in Guyana and Honduras, as well as establishing a core technology development team in Colombia.
Post
Philips Taps Orbita Health To Deploy AI-Powered Patient Support & Virtual Assistants
Orbita, a U.S.-based company, provides healthcare, life-science, and medical technology organizations with HIPAA-compliant chatbots and voice assistants for ‘digital front door’ applications, remote and in-facility patient support, pre- and post-visit outreach, and other healthcare applications.
Post
itelbpo Launches New Contact Centers Specifically Designed To Combat COVID-19
The Kingston, Jamaica facility is designed from the ground up for COVID-19 risk mitigation, adapting to the changing business environment while fitting the company's objective of filling 5,000 additional seats in 5 years.
Post
Ransomware Attacks Against Health Care Systems Spike With Coronavirus Cases
Since the November 1st, 2020 there has been an increase of over 45% in the number of attacks seen against healthcare organizations globally, compared to an average 22% increase in attacks against other industry sectors.
Post
Sitel To Open Hybrid Contact Center – Coworking Facility In Barranquilla, Colombia
Designed as a hybrid co-working center, the MAXhub is dedicated to in-person collaboration, training and development and employee engagement
Post
Despite COVID, Plain Sight Provides A Platform Enabling Communities Among Customers, Local Businesses & (Soon) Event Attendees
Plain Sight is a social networking platform for you to meet like-minded people in your area at virtual and physical spaces. Cognitive Business News interviews founder James Chapman on the startup's big-name founders and big-time plans, despite some pivots due to the COVID Pandemic
Post
Andicom 2020 Goes Virtual September 2-3: CINTEL’s Ericc Sanchez Discusses The New X-Tech Format with Cognitive Business News
Executive Editor Loren Moss spoke with CIntel’s Ericc Sanchez Castillo about the unique format of this year’s ANDICOM and the added features enabled by the virtual format.