The WEF's Global Cybersecurity Outlook 2025 report underscores the escalating complexity of the cyber landscape.
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Tag: costa rica
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Glowtouch’s Vidya Ravichandran Discusses The BPO’s Dominican Republic Expansion, Plans For Further Growth
Glowtouch is on a roll. The US based IT and customer experience outsourcer already has operations in India and The Philippines along with a strong footprint in the US. Despite the pandemic, Glowtouch moved forward aggressively to open its second site in Santo Domingo, the capital of Caribbean vacation paradise Dominican Republic. Cognitive Business News...
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Bpro’s Bigger, Better Customer Experience Summit Moves To Cartagena For 2022
The 2023 CX Summit will be in Cartagena again, the 10th and 11th of May.
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Lumiqualis Is Showing How An Impact Sourcing Mission Is Compatible With Nearshore IT Delivery
"They need help. They need a good partner, someone that they can trust and rely on to not only deliver against their needs, but to also bring their team up to these technologies."
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Gorilla Logic Acquires Modernist Studio
Gorilla Logic says this partnership enables the firm to support clients from the inception of an idea all the way through to the final stages of execution.
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CXO Firm Sykes Deploys AI Powered English Language Evaluation Tool For Recruiting
Global contact center outsourcer Sykes has developed an artificial intelligence (AI) powered recruitment tool to evaluate the level of English for candidates who apply for bilingual customer service positions. Operational in Sykes’ Colombia operations, the software called SARA is able to ascertain the level of English capability that an applicant possesses via telephone after a...
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Wipro Expands In Brazil, Acquiring IT Outsourcer IVIA Serviços de Informática Ltda in Brazil
Wipro to acquire IVIA Serviços de Informática Ltda, with offices in Fortaleza-Ceará, Recife-Pernambuco and Natal-Rio Grande do Norte. Founded in 1996, IVIA provides IT solutions including system development, maintenance, consulting and project management services to clients in different sectors such as Financial Services, Transportation, Retail, Healthcare, Consumer Goods and Manufacturing in Brazil.
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Deloitte’s Kulasooriya: Digital Disruption Can Be A Positive For Developing Economies If They Have The Right Strategy
Cognitive Business News executive editor Loren Moss talks with Duleesha Kulasooriya, executive director of Deloitte's Center For The Edge on how disruptive transformation can benefit developing economies...but the right strategy is the key to success.
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Genpact To Open Digital Innovation Hub in Guadalajara, Jalisco
Genpact (NYSE:G), a global business process outsourcing firm today announced that it will open a new finance and accounting (F&A) delivery center in Heredia, Costa Rica and a digital innovation hub in Guadalajara, Mexico focused on advanced analytics, as a result of its expanded partnership with Walmart (WMT). As it opens new operations in Costa Rica and adds a facility to its existing...
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Guadalajara Worth A Closer Look For Nearshore IT Outsourcing: Everest Group’s Parul Jain
Research firm Everest Group has recently conducted an in-depth study of Mexico’s second largest city, Guadalajara, Jalisco as a potential nearshore services delivery location. Guadalajara is home to many IT operations for large global operators such as IBM, but also headquarters for many nearshore firms such as iTexico. To better understand Guadalajara’s unique characteristics and...