Remember that game of ‘musical chairs?” Well that’s exactly what’s about to happen as top BPO & CX providers separate themselves from weaker competitors who fail to adapt to these difficult conditions.
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Tag: bpo
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Avasant’s Anupam Govil On Measures Outsourcers & Clients Should Be Taking Now
The current pandemic is changing the ways outsourcing, shared services, and global process management is delivered. Maybe permanently. Avasant's Anupam Govil shares what executives should be paying heed to.
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Aparup Sengupta Takes Over CEO Role At Startek
Contact center operator Startek, Inc. (NYSE:SRT) has appointed Aparup Sengupta as executive chairman and global chief executive officer, effective January 15, 2020. Sengupta will replace Lance Rosenzweig, who is stepping down from his role as president and global CEO to pursue other opportunities.
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IAOP’s OWS2.0 Is The Place To Be In February For RPA, AI, Machine Learning In Outsourcing & Smart CX
The International Association of Outsourcing Professionals' annual can't miss event, OWS 2.0 will be in Orlando this February, Meet us there!
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IRPA-AI to Launch South African Chapter in 2019
The U.S.-based Institute for Robotic Process Automation and AI (IRPA-AI) is planning to open a new chapter in South Africa in 2019, making its first foray into the continent and adding to a growing global presence that already touches Colombia, Italy, Japan, Mexico, and the United Kingdom. Today’s announcement will be formalized later this week...
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Sykes to Acquire RPA Consulting Firm Symphony Ventures for $69 Million
"The world of intelligent automation systems is approaching a tipping point,” said Chuck Sykes, president and CEO of Sykes.
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Tech Execs from GE, NBC, IBM, Wipro to Speak at Outsourcing Institute Digital Convergence Conference in New York
Leading technology executives from GE, NBC, IBM Cloud, Wipro, and NTT Data will be the keynote speakers at the upcoming Digital Convergence Conference hosted by The Outsourcing Institute in New York. The second-annual one-day event, “Digital Convergence Conference, Thriving in the Digital Age: Leveraging the Power of Digital Transformation,” will take place on September 19...
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Everest Group’s Top 50 BPO Company Rankings Highlight Automation Leaders
Automation has been a leading — if not the leading — topic of discussion in the business process outsourcing (BPO) sector in recent years. Each quarter, companies like Accenture, Teleperformance, Cognizant, and the large Indian providers are pushing to adopt technologies that can make their services more efficient as they race for market share and profits....
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Tech Minister: Jamaican BPO Sector Must Anticipate AI Threat So It Doesn’t Derail Growth
“Artificial intelligence and machine learning represent a real threat to some of our traditional jobs, even those in the BPO sector."
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Why Moving Our Telephony to AWS Gives Us a Clear Path to Deep Learning and Conversation Bots
Before launching Cognitive Business News and Unido Digital, I worked as an editor covering customer experience and disruptive technologies in the BPO sector. We are currently researching ways to apply many of these deep learning and artificial intelligence technologies like Lex, SageMaker, DeepLens, and Polly to business use cases. One of the things we are...