Upon the closing of the transaction, which was approved unanimously by the company’s board, Sykes will become a privately held company and its shares will cease trading on Nasdaq.
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Tag: bpo
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itel Rebrands, Dropping itelBPO & Picking Up Central & South American CX Delivery Locations
itel says it will advance its strategic expansion into nearshore markets this summer, opening new customer experience operations in Guyana and Honduras, as well as establishing a core technology development team in Colombia.
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itelbpo Launches New Contact Centers Specifically Designed To Combat COVID-19
The Kingston, Jamaica facility is designed from the ground up for COVID-19 risk mitigation, adapting to the changing business environment while fitting the company's objective of filling 5,000 additional seats in 5 years.
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KM² Solutions Sells Minority Stake To HIG Capital To Fuel Expansion
KM² says that the capital raise will provide the firm with a long-term, well-capitalized financial partner supporting KM²’s growth objectives in nearshore contact center outsourcing into high-growth markets as well as investments in next-generation customer experience technologies.
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Terry Rybolt joins LiveXchange as Chief Revenue Officer
“At this key point in our company’s history, we are excited to have Terry join our team of seasoned work at home subject matter experts,” said Brian Pritchard, Founder and CEO of LiveXchange. “We look forward to his contribution and input as we continue to scale the company.”
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itelBPO Expands Into Canada With New Francophone Telework Capabilities
Jamaican Outsourcer itelBPO Continues Expansion, Making Canada Its 6th Nationality & Second New Country In 2020
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Cognizant Ransomware Losses May Reach $70 Million
Global BPO firm Cognizant (NASDAQ:CTSH) who markets itself as a guardian of corporate security, was itself infected by Maze Ransomware, inhibiting and encrypting multiple corporate systems last month. Now the New Jersey based company says on an earnings call that the dollar value of the losses caused by the penetration in the second quarter of...
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Contact Centers & IT Outsourcers Facing A Shakeout In This Looming Recession, But Some Will Reap A Bonanza
Remember that game of ‘musical chairs?” Well that’s exactly what’s about to happen as top BPO & CX providers separate themselves from weaker competitors who fail to adapt to these difficult conditions.
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Avasant’s Anupam Govil On Measures Outsourcers & Clients Should Be Taking Now
The current pandemic is changing the ways outsourcing, shared services, and global process management is delivered. Maybe permanently. Avasant's Anupam Govil shares what executives should be paying heed to.
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Aparup Sengupta Takes Over CEO Role At Startek
Contact center operator Startek, Inc. (NYSE:SRT) has appointed Aparup Sengupta as executive chairman and global chief executive officer, effective January 15, 2020. Sengupta will replace Lance Rosenzweig, who is stepping down from his role as president and global CEO to pursue other opportunities.