The 2023 CX Summit will be in Cartagena again, the 10th and 11th of May.
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Category: Location Strategy
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Ryan Strategic Advisory Issues 2021 Offshore BPO Confidence Index, Colombia Edges Out India, Bulgaria, South Africa
The report assesses the extent to which outsourcing operators in 12 offshore and nearshore locations view the national operating environment from which they deliver services to end-users in key sourcing markets.
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Lumiqualis Is Showing How An Impact Sourcing Mission Is Compatible With Nearshore IT Delivery
"They need help. They need a good partner, someone that they can trust and rely on to not only deliver against their needs, but to also bring their team up to these technologies."
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itel Rebrands, Dropping itelBPO & Picking Up Central & South American CX Delivery Locations
itel says it will advance its strategic expansion into nearshore markets this summer, opening new customer experience operations in Guyana and Honduras, as well as establishing a core technology development team in Colombia.
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Amazon AWS Announces New Network Edge Location For Colombia, Additional LatAm Infrastructure & Training Commitments
Amazon Web Services (AWS) (NASDAQ: AMZN) announced in Bogotá yesterday that it would activate an edge location in Colombia by the end of 2019, making Colombia Amazon AWS’s first Latin American network access point outside of North America or Brazil. The cloud services and retail giant also announced a collaboration with SENA, Colombia’s national community...