QStory Limited has announced SKWeston & Company as a global reseller of their suite of cloud-based intraday automation solutions. Led by noted industry analyst and consultant Steve Weston (side photo), SKW provides consultancy to contact centers around the globe, focusing on customer interaction and workforce optimization. Through a suite of professional services around the optimization of a...
Category: Intelligent Automation
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Industry Veteran Sam Gross Applies Intelligent Automation & Machine Reasoning To Revolutionize IT Support
Sam Gross is the founder of ChoiceWORX, the company behind Aptinuum, the first of its kind AI fueled automation-as-a-service platform for end user application and devise support. The company also applies AI (Artificial Intelligence) to IT infrastructure management and methods to use AI to manage RPA (Robotics Process Automation) environments across endpoint, application & infrastructure...
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PayPal’s CTO Sri Shivananda Talks Artificial Intelligence, Blockchain, & Whether Cryptocurrencies Have A Future
20 years ago, PayPal was a scrappy startup, a FinTech disruptor. 2 decades later, the company is a financial giant, in some ways part of the financial establishment it initially took on. Still, the industry continues to evolve, and new technologies threaten even currency itself. Cognitive Business News founder and publisher Loren Moss recently was...
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NICE & CallVU Announce Collaboration To Bring RPA To Customer Engagement
NICE (Nasdaq: NICE) last week announced a partnership between NICE Robotic Process Automation (RPA) and CallVU to offer visually enriched IVR (Interactive Voice Response) and digital customer engagement at the front end, together with smart automation of complex back end processes. The integrated offering enables organizations to gain greater operational efficiencies such as increased processing...
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OJO Labs Raises $45 Million in Series C Funding to Accelerate Expansion & Product Development
Austin, Texas based real estate technology firm OJO Labs has raised $45 million in Series C funding to accelerate its development and market expansion. The company expects to strengthen its position with significant hiring in its data science, engineering, product and design teams. The round is funded by a syndicate including LiveOak Venture Partners, Realogy...
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After Acquiring Symphony Ventures, Sykes Names Ian Barkin as Chief Strategy & Marketing Officer
Global outsourcer Sykes Enterprises has announced the appointment of Ian Barkin — co-founder of global intelligent automation (IA) and robotic process automation (RPA) leader Symphony Ventures, Inc. to be its chief strategy and marketing officer. In November of 2018, Sykes acquired Symphony Ventures a company co-founded by Barkin, making it one of the first front-office business...
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AnyVision to Provide AI Solutions to Telefonica
Spanish telecom Telefónica has entered into a strategic partnership with AnyVision, a provider of artificial intelligence and digital platforms, to help integrate related digital technologies into its operations. According to AnyVision, it will be working to implement AI-centric solutions into Telefónica business offerings in both Europe and Latin America, including Colombia, across areas ranging from...
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Bosch to Add 500 Tech Workers and AI Specialists at New Office in Guadalajara
German technology company Bosch has launched a large new office in Guadalajara following a $10 million investment in the high-tech Mexican city. With offices covering 10 floors, the firm will bring in hundreds of additional workers, including engineers, software developers, and specialists in artificial intelligence (AI) and augmented reality (AR). Bosch first entered Guadalajara in...
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IRPA-AI to Launch South African Chapter in 2019
The U.S.-based Institute for Robotic Process Automation and AI (IRPA-AI) is planning to open a new chapter in South Africa in 2019, making its first foray into the continent and adding to a growing global presence that already touches Colombia, Italy, Japan, Mexico, and the United Kingdom. Today’s announcement will be formalized later this week...
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R1 RCM Partners with Automation Anywhere to Add RPA to Revenue Cycle Management Process
Healthcare revenue cycle management (RCM) firm R1 RCM Inc. (NASDAQ:RCM) has licensed technology from robotic process automation (RPA) provider Automation Anywhere. R1 will implement the technology into its offerings to improve efficiencies and “enhance the patient financial experience for hospitals, health systems and physician practices,” said the Chicago-based firm in a statement. Specifically, it R1...