Robotics process automation continues to be put to work at companies across the world and a recent report says that it has no signs of slowing down. With a projected compound annual growth rate of 29% over the next six years, the overall RPA market will be worth at least $2.7 billion by 2023, according...
Banco Falabella, the financial arm of Chilean retail giant Falabella, launched a new customer service chatbot last month at the Asobancaria financial conference in Colombia. Called “Sofia,” the technology uses an artificial intelligence that the company says will be able to resolve issues in under a minute through Facebook chat that, in the past, have taken up to...