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Why Moving Our Telephony to AWS Gives Us a Clear Path to Deep Learning and Conversation Bots

Why Moving Our Telephony to AWS Gives Us a Clear Path to Deep Learning and Conversation Bots

Before launching Cognitive Business News and Unido Digital, I worked as an editor covering customer experience and disruptive technologies in the BPO sector. We are currently researching ways to apply many of these deep learning and artificial intelligence technologies like Lex, SageMaker, DeepLens, and Polly to business use cases. One of the things we are...

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Avasant’s Anupam Govil Discusses RPA, Other Trends Affecting Caribbean Outsourcers During CAIPA Conference

Avasant’s Anupam Govil Discusses RPA, Other Trends Affecting Caribbean Outsourcers During CAIPA Conference

The Caribbean Association of Investment Promotion Agencies (CAIPA) in association with the Caribbean Export Development Agency, Jamaica Promotions Corporation (JAMPRO) and the European Union hosted the first-ever pan-Caribbean outsourcing conference on December 6, 2017 at the Iberostar Rose Hall Beach Hotel in Montego Bay, Jamaica. Titled ‘Outsource to the Caribbean Conference 2017’ (OCC 2017), the...

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How Long Will It Take for ‘Virtual Advisors’ to Arrive in the Workplace?

How Long Will It Take for ‘Virtual Advisors’ to Arrive in the Workplace?

While many companies already have digital chatbots, robo-advisors, and other digital automation, the bulk of workplaces are still fully run by human brains. While some professions — like a butcher or hair stylist — may remain this way for some time, most companies with more than a few employees will soon be embracing automation. The...

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