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Author: Loren Moss (Loren Moss)
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Companies Must Recognize the Power and Limitations of Automation and Cognitive Technology for Customer Experience
"The consumer has to be ready for the technology. And more importantly, the technology has to be ready for the consumer," says Peter Ryan of Ryan Strategic Advisory.
Interview. Staying in New York City This Weekend?
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Avasant’s Anupam Govil Discusses RPA, Other Trends Affecting Caribbean Outsourcers During CAIPA Conference
The Caribbean Association of Investment Promotion Agencies (CAIPA) in association with the Caribbean Export Development Agency, Jamaica Promotions Corporation (JAMPRO) and the European Union hosted the first-ever pan-Caribbean outsourcing conference on December 6, 2017 at the Iberostar Rose Hall Beach Hotel in Montego Bay, Jamaica. Titled ‘Outsource to the Caribbean Conference 2017’ (OCC 2017), the...
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Interview: LatAm Companies Are Focused on One Thing – Digital Strategy – Says Unisys Regional Head Eduardo Almeida
Eduardo Almeida of Unisys Latin America says that, “in my recent meetings with customers here, they’re simply talking about one thing: digital strategy."
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NICE Introduces New Onmi-channel Analytics Solution
Software and data services provider NICE has introduced a new analytics solution for omni-channel analysis based on its Nexidia platform. Called the Nexidia Analytics Solutions, the insight-generating platform incorporates neural networks that can learn alongside audio and text search functions that can sift through calls, emails, and chats, among other methods of communication. Calling the offering “analytics with...