Global BPO Knoah Solutions, Inc. has been recognized as an “aspirant” among Contact Center Outsourcing (CCO) Providers by the Everest Group in its report titled “CCO – Service Provider Landscape with PEAK Matrix Assessment 2019.” “We have been at the forefront of the BPO industry’s digital transformation for nearly two decades,” said CEO and co-founder,...
International research firm Frost & Sullivan reported on global customer contact outsourcing firm Alorica Inc., highlighting the company’s expansive operations in the Philippines. The report highlights Alorica’s strengths in developing talent, scaling operations, creating a unique culture and exceeding customer quality metrics. Alorica has 19 delivery locations and 38,000 employees in the Philippines, leveraging archipelago’s...
Banking is in dire need of transformation. Some banks get it, others are destined to be left behind. For innovation in banking, look to challengers like Apple with its new Apple Card and “neobanks” like Monzo. Although the threats are real, “traditional” and “large” banks are *not* sitting ducks. Everest Group has developed a report,...
Unisys Corporation (NYSE: UIS) today announced that Bancolombia (NYSE: CIB) has selected Unisys to support the bank’s digital transformation. Unisys will provide secure digital workplace service capabilities supporting more than 24,000 employees, including a help desk that typically processes more than 150,000 human resources and IT operations interactions per month. Signed in the third quarter...
Prior to the OAS General Assembly held last month in Medellín, Colombia, member countries of the Organization of American States proposed to strengthen the use of technology to combat corruption in The Americas. “According to the Corruption Perception Index prepared by Transparency International in 2018, Colombia ranks 99th out of 180 nations. Brazil and Peru...
Research firm Everest Group has recently conducted an in-depth study of Mexico’s second largest city, Guadalajara, Jalisco as a potential nearshore services delivery location. Guadalajara is home to many IT operations for large global operators such as IBM, but also headquarters for many nearshore firms such as iTexico. To better understand Guadalajara’s unique characteristics and...
During the GSMA Mobile 360 ° event that took place in Mexico City, Hugo Simg, Business Development Director for MediaTek in Latin America, spoke about the available technologies to reduce the digital divide in Latin America and other emerging markets. An abridged version of Simg’s speech at the GSMA Mobile 360° follows In general, between...
During his visit to Seoul, South Korea, the Deputy Minister of Digital Economy From MinTIC, Colombia’s Ministry of Information & Communications Technogy, Jehudi Castro Sierra, met with his South Korean counterpart Won Ki Min. Won also serves as the head of Artificial Intelligence and Digital Economy issues for the Organization for Economic Cooperation and Development...
NVIDIA has announced NVIDIA EGX, an accelerated computing platform that enables companies to perform low-latency AI at the edge, in order to perceive, understand and act in real time on continuous streaming data between 5G base stations, warehouses, retail stores, factories and beyond. NVIDIA EGX was created to meet the growing demand to perform instantaneous,...
QStory Limited has announced SKWeston & Company as a global reseller of their suite of cloud-based intraday automation solutions. Led by noted industry analyst and consultant Steve Weston (side photo), SKW provides consultancy to contact centers around the globe, focusing on customer interaction and workforce optimization. Through a suite of professional services around the optimization of a...