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Author: Loren Moss (Loren Moss)

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Perspecta Named UiPath Public Sector Partner Of The Year

Perspecta Named UiPath Public Sector Partner Of The Year

Government services provider Perspecta Inc. (NYSE: PRSP), announced that it received the 2019 UiPath Partner of the Year Award in the public sector category at Partner FORWARD, which was held in October in Las Vegas, Nevada. The 2019 UiPath Partner of the Year Awards are designed to celebrate organizations that are accelerating the automation era with robotics...

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Speridian Technologies Acquires SCAYLE, Expanding IoT Offering

Speridian Technologies Acquires SCAYLE, Expanding IoT Offering

Speridian Technologies, a global IT solutions and consulting company, has acquired SCAYLE, a specialist in Cloud based Development.  This acquisition further strengthens Speridian’s fast-growing digital, IoT offerings. Founded in 2016, SCAYLE is headquartered in Virginia, USA, with a delivery center in Karachi, Pakistan. SCAYLE leverages cloud related technologies to develop cutting edge enterprise web and mobile applications and helps...

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Strip Mining Excavator image credit: DarkWorkx from Pixabay

Mining & Metals Companies To Use Blockchain For Sustainability Practices

Seven leading mining and metals companies have partnered with the World Economic Forum to experiment, design and deploy blockchain solutions that will accelerate responsible sourcing and sustainability practices. The Mining and Metals Blockchain Initiative will pool resources and cost, increase speed-to-market and improve industry-wide trust that cannot be achieved by acting individually. It aims to...

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Amazon Confirms That It Is 100% Free of Oracle, Now Running On 100% Purpose—Built AWS Databases

Amazon Confirms That It Is 100% Free of Oracle, Now Running On 100% Purpose—Built AWS Databases

Amazon (NASDAQ: AMZN) announced yesterday that it has turned off its final Oracle (NYSE:ORCL) database, running all workloads across all Amazon business units that were previously on Oracle databases now on purpose built Amazon databases. Amazon at one point ran thousands of Oracle databases, and now runs none. More than 100 teams in Amazon’s Consumer...

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Sharon Rowlands, CEO at Web.com

Web.com Earns Frost & Sullivan’s North American Customer Value Leadership Award

Domain name registrar Web.com today announced that it has been honored with Frost & Sullivan’s 2019 North American Customer Value Leadership Award. The award is based on Frost & Sullivan’s independent analysis of the web services industry, which determined that Web.com exceeds customer expectations and contributes to the market with its value-add solutions pricing, high-quality customer support,...

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Genpact To Open Digital Innovation Hub in Guadalajara, Jalisco

Genpact To Open Digital Innovation Hub in Guadalajara, Jalisco

Genpact (NYSE:G), a global business process outsourcing firm today announced that it will open a new finance and accounting (F&A) delivery center in Heredia, Costa Rica and a digital innovation hub in Guadalajara, Mexico focused on advanced analytics, as a result of its expanded partnership with Walmart (WMT). As it opens new operations in Costa Rica and adds a facility to its existing...

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Knoah Solutions Recognized As Aspirant By Everest Group For Pioneering AI Use In Supporting Agents

Knoah Solutions Recognized As Aspirant By Everest Group For Pioneering AI Use In Supporting Agents

Global BPO Knoah Solutions, Inc. has been recognized as an “aspirant” among Contact Center Outsourcing (CCO) Providers by the Everest Group in its report titled “CCO – Service Provider Landscape with PEAK Matrix Assessment 2019.” “We have been at the forefront of the BPO industry’s digital transformation for nearly two decades,” said CEO and co-founder,...

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Michael DeSalles is principal analyst with Frost & Sullivan, specializing in customer experience and the contact center sector.

Frost & Sullivan’s Michael DeSalles: Alorica Philippines “Excellent choice” For Customer Care

International research firm Frost & Sullivan reported on global customer contact outsourcing firm Alorica Inc.,  highlighting the company’s expansive operations in the Philippines. The report highlights Alorica’s strengths in developing talent, scaling operations, creating a unique culture and exceeding customer quality metrics. Alorica has 19 delivery locations and 38,000 employees in the Philippines, leveraging archipelago’s...

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Banks Can Compete With The Disruptors If they Properly Leverage Technology: Everest Group

Banks Can Compete With The Disruptors If they Properly Leverage Technology: Everest Group

Banking is in dire need of transformation. Some banks get it, others are destined to be left behind. For innovation in banking, look to challengers like Apple with its new Apple Card and “neobanks” like Monzo. Although the threats are real, “traditional” and “large” banks are *not* sitting ducks. Everest Group has developed a report,...

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Eduardo Almeida, vice president and general manager of Unisys for Latin America. (Photo credit: Unisys)

Unisys and Bancolombia Ink Technology Pact For Cybersecurity & Enhanced Customer Service

Unisys Corporation (NYSE: UIS) today announced that Bancolombia (NYSE: CIB) has selected Unisys to support the bank’s digital transformation. Unisys will provide secure digital workplace service capabilities supporting more than 24,000 employees, including a help desk that typically processes more than 150,000 human resources and IT operations interactions per month. Signed in the third quarter...

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