Cloud platforms provide Contact Center companies with all the tools they need to balance the challenges of the new world order
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Tag: NICE
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Forrester Research Recognizes NICE As Customer Journey Leader
NICE Customer Engagement Analytics receives the highest rating possible in 18 criteria and is recognized for its ability to transform customer and agent journeys
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NICE Actimize to Acquire Guardian Analytics
NICE Actimize’s Guardian Analytics acquisition combines machine learning & analytics to manage financial crime risk for financial services organizations of all sizes
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NICE & CallVU Announce Collaboration To Bring RPA To Customer Engagement
NICE (Nasdaq: NICE) last week announced a partnership between NICE Robotic Process Automation (RPA) and CallVU to offer visually enriched IVR (Interactive Voice Response) and digital customer engagement at the front end, together with smart automation of complex back end processes. The integrated offering enables organizations to gain greater operational efficiencies such as increased processing...
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In Move to Beef Up Customer Analytics, NICE Closes on Deal to Acquire Mattersight
In a move to beef up its customer service offerings, cloud software provider NICE Ltd. (NASDAQ: NICE) has closed on its acquisition of Mattersight Corporation (NASDAQ: MATR), a behavioral analytics company based in Chicago. Specifically, the Hoboken, New Jersey-based company says that plans to integrate Mattersight’s customer analytics and “predictive behavioral routing” technology with its...
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Best of the Best: Everest Group Picks Top 5 Leading Vendors in the RPA Market
Everest Group has named Automation Anywhere, Blue Prism, NICE, Thoughtonomy, and UiPath as the five top RPA vendors.
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NICE Actimize Embeds Automation into Suspicious Activity Monitoring Solution
With its new s Suspicious Activity Monitoring solution, NICE Actimize has launched a new automation-based solution to help companies detect white collar crime.
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NICE Systems Adds Automated Call Extraction to Compass Offering
NICE System's automated call extraction aims to provide a “secure, auditable solution for responding to complex regulator requests."
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NICE Introduces New Onmi-channel Analytics Solution
Software and data services provider NICE has introduced a new analytics solution for omni-channel analysis based on its Nexidia platform. Called the Nexidia Analytics Solutions, the insight-generating platform incorporates neural networks that can learn alongside audio and text search functions that can sift through calls, emails, and chats, among other methods of communication. Calling the offering “analytics with...