For the past three decades, NICE Systems (NASDAQ: NICE) has been continuing to grow. What started as a solutions provider for the call center industry has become a company that not just makes software but can serve as a key technology partner for all types of firms in various industries. A big step forward for the Israeli...
Global automation services provider Symphony Ventures has acquired RPA4Excellence, a Mexico City-based robotic process automation (RPA) consultancy. The move comes just weeks after the London-headquartered company opened its first Latin American office in Buenos Aires, highlighting the concerted push by Symphony Ventures to expand in the region. Arnold Schiemann and Jaume Sues, the leadership team...
Banco Falabella, the financial arm of Chilean retail giant Falabella, launched a new customer service chatbot last month at the Asobancaria financial conference in Colombia. Called “Sofia,” the technology uses an artificial intelligence that the company says will be able to resolve issues in under a minute through Facebook chat that, in the past, have taken up to...