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Symphony Ventures acquired RPA4Excellence, a Mexico City-based RPA provider. (Photo credit: Miguel_Garcia)

September 21, 2017October 16, 2024by Jared WadeIn Deals Intelligent Automation

Symphony Ventures Acquires Mexican RPA Consultancy RPA4Excellence

Global automation services provider Symphony Ventures has acquired RPA4Excellence, a Mexico City-based robotic process automation (RPA) consultancy. The move comes just weeks after the London-headquartered company opened its first Latin American office in Buenos Aires, highlighting the concerted push by Symphony Ventures to expand in the region. Arnold Schiemann and Jaume Sues, the leadership team...

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August 8, 2017October 16, 2024by Jared WadeIn Intelligent Automation

Chile’s Banco Falabella Looks to Improve Customer Service with ‘Sofia’ AI Chatbot

Banco Falabella, the financial arm of Chilean retail giant Falabella, launched a new customer service chatbot last month at the Asobancaria financial conference in Colombia. Called “Sofia,” the technology uses an artificial intelligence that the company says will be able to resolve issues in under a minute through Facebook chat that, in the past, have taken up to...