There is never a dull moment in the world of business process outsourcing (BPO) and business process services (BPS). Everest Group, a research firm based in Dallas, has long been an invaluable resource for those looking to keep track of all the comings and goings in the industry. This summer, the Dallas-based research group released...
The BPS/BPO industry has grown to over $250 billion in revenues.
Itel continues to grow, with new expansion in Jamaica, Guyana, Honduras and Saint Lucia.
Global BPO Knoah Solutions, Inc. has been recognized as an “aspirant” among Contact Center Outsourcing (CCO) Providers by the Everest Group in its report titled “CCO – Service Provider Landscape with PEAK Matrix Assessment 2019.” “We have been at the forefront of the BPO industry’s digital transformation for nearly two decades,” said CEO and co-founder,...
Banking is in dire need of transformation. Some banks get it, others are destined to be left behind. For innovation in banking, look to challengers like Apple with its new Apple Card and “neobanks” like Monzo. Although the threats are real, “traditional” and “large” banks are *not* sitting ducks. Everest Group has developed a report,...
Research firm Everest Group has recently conducted an in-depth study of Mexico’s second largest city, Guadalajara, Jalisco as a potential nearshore services delivery location. Guadalajara is home to many IT operations for large global operators such as IBM, but also headquarters for many nearshore firms such as iTexico. To better understand Guadalajara’s unique characteristics and...
Automation has been a leading — if not the leading — topic of discussion in the business process outsourcing (BPO) sector in recent years. Each quarter, companies like Accenture, Teleperformance, Cognizant, and the large Indian providers are pushing to adopt technologies that can make their services more efficient as they race for market share and profits....
Everest Group has named Automation Anywhere, Blue Prism, NICE, Thoughtonomy, and UiPath as the five top RPA vendors.