Vertical Players Dominate Top Of Everest Group’s BPS Top 50 Rankings For 2023
The BPS/BPO industry has grown to over $250 billion in revenues.
Baker McKenzie: Cybersecurity & Data Top Litigation & Risk Concerns for 2023
2% of respondents expect the number of litigations in 2023 to be sustained or increase due to the economic cycle, which is perceived as the biggest external factor posing a litigation threat.
Beatriz Viveros Reveals TaskUs Award-Winning Culture In Its Cali Customer Contact Operations
Customer Experience outsourcer TaskUs recently selected Cali, Colombia over several other potential locations for its new hybrid contact center, operating 24 hours a day, 7 days a week. The New... Read More
After COVID Delays, TaskUs Cuts Ribbon On New Cali, Colombia Contact Center Facility
The new facility features bright, collaborative, and modern workspaces, including recreational areas such as a gym, a cafe, meditation rooms, and game rooms for all employees to use.
Colombian Airline Wingo Leveraging WhatsApp To Improve Passenger Service
Wingo claims a call response rate of 90% and 100% attention in cases received by WhatsApp.
Post-Pandemic Hiring slams into The US Labor Shortage
Acquiring skilled talent will be your business gold boon – If you know how to mine