“Don't look at us as a vendor; treat us as a satellite operation of your existing business."- Jason Heil
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Tag: covid
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Vertical Players Dominate Top Of Everest Group’s BPS Top 50 Rankings For 2023
The BPS/BPO industry has grown to over $250 billion in revenues.
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Baker McKenzie: Cybersecurity & Data Top Litigation & Risk Concerns for 2023
2% of respondents expect the number of litigations in 2023 to be sustained or increase due to the economic cycle, which is perceived as the biggest external factor posing a litigation threat.
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Beatriz Viveros Reveals TaskUs Award-Winning Culture In Its Cali Customer Contact Operations
Customer Experience outsourcer TaskUs recently selected Cali, Colombia over several other potential locations for its new hybrid contact center, operating 24 hours a day, 7 days a week. The New Braunfels, Texas headquartered firm opened its Colombia operations during the peak of the COVID pandemic using remote workers, but has since opened its modern workspace...
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After COVID Delays, TaskUs Cuts Ribbon On New Cali, Colombia Contact Center Facility
The new facility features bright, collaborative, and modern workspaces, including recreational areas such as a gym, a cafe, meditation rooms, and game rooms for all employees to use.
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Colombian Airline Wingo Leveraging WhatsApp To Improve Passenger Service
Wingo claims a call response rate of 90% and 100% attention in cases received by WhatsApp.
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Post-Pandemic Hiring slams into The US Labor Shortage
Acquiring skilled talent will be your business gold boon – If you know how to mine
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Experts From NTT Data & Choiceworx Discuss How COVID Has Turbocharged The Emergence Of Digital Labor & The Evolution Of The IT Service Desk
The rise of digital labor goes far beyond chatbots and virtual agents to comprehensive systems such as NTT Data’s Nucleus, or Choiceworx’ Digital Workplace IT Service Desk.
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Frost & Sullivan Lauds Teleperformance As Latin American Company Of The Year
"TP´s regional leadership was among the first to recognize the potential of born-digital companies and create structures, processes, and dedicated teams to win these clients and be a part of their growth," said Sebastian Menutti, Industry Principal.
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itelbpo Launches New Contact Centers Specifically Designed To Combat COVID-19
The Kingston, Jamaica facility is designed from the ground up for COVID-19 risk mitigation, adapting to the changing business environment while fitting the company's objective of filling 5,000 additional seats in 5 years.
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