2024 saw budget cuts in customer support, prioritizing cost over quality, risking long-term consumer loyalty.
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Tag: contact centers
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With Focus on Expansion, Broadvoice Establishes New Latin American Hub in Colombia
The move follows Broadvoice's acquisition of GoContact in 2021, which has a local team of 40 people.
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Ryan Strategic Advisory Issues 2021 Offshore BPO Confidence Index, Colombia Edges Out India, Bulgaria, South Africa
The report assesses the extent to which outsourcing operators in 12 offshore and nearshore locations view the national operating environment from which they deliver services to end-users in key sourcing markets.
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IAOP’s OWS2.0 Is The Place To Be In February For RPA, AI, Machine Learning In Outsourcing & Smart CX
The International Association of Outsourcing Professionals' annual can't miss event, OWS 2.0 will be in Orlando this February, Meet us there!
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Coming to Latin America: Symphony Ventures Opens Argentina Office to Expand RPA Footprint
London-based robotic process automation (RPA) provider Symphony Ventures has opened its first Latin American office in Argentina. The announcement of the new location in Buenos Aires came within weeks of the company receiving a $4.5 million USD Series A investment from London-based private equity firm Livingbridge, and the timing highlights the company’s eagerness to make the push...