The report assesses the extent to which outsourcing operators in 12 offshore and nearshore locations view the national operating environment from which they deliver services to end-users in key sourcing markets.
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Tag: consulting
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CINTEL Director Discusses The Andes’ Largest IT Convention’s Return To In-Person Mode, Importance For Cartagena
"They have virtual meetings, but it’s not the same, we're human beings and we’re used to talk between us, not through a machine,"
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Survey: CX Agents Don’t Always Want to Telework – Blended Models Appeal To Many
5th Talent believes a “work where you want” model will emerge which allows agents to manage and schedule how often they want to work at home and in the center. This promotes employees to become more self-managing which increases satisfaction, engagement, performance, and retention.