CXO Firm Sykes Deploys AI Powered English Language Evaluation Tool For Recruiting
Global contact center outsourcer Sykes has developed an artificial intelligence (AI) powered recruitment tool to evaluate the level of English for candidates who apply for bilingual customer service positions. Operational... Read More
Delivering Excellent Customer Service and Managing Remote Teams: How to Balance Today’s Dilemmas?
Cloud platforms provide Contact Center companies with all the tools they need to balance the challenges of the new world order
Sophos Says Paying the Ransom Doubles Cost of Recovering from a Ransomware Attack
According to antivirus researcher Sovos, paying ransomware criminals only encourages the practice, leading to more ransomware attacks.
Unisys To Sell Federal Business To SAIC, Consolidate Americas Regional Units
Unisys Corporation (NYSE: UIS) has announced a deal to sell its US federal IT contracting business to SAIC, and a consolidation of its Enterprise Solutions United States & Canada (US&C) and Latin America regions into a new Americas region.
Italian Contact Center Operator Almaviva Recognized By Frost & Sullivan For South American Operations
Based on its recent analysis of the Latin American contact center outsourcing services market, Frost & Sullivan has recognized Almaviva with the 2020 Latin American Competitive Strategy Innovation and Leadership Award for its emphasis on service improvements.
Genpact To Open Digital Innovation Hub in Guadalajara, Jalisco
Genpact (NYSE:G), a global business process outsourcing firm today announced that it will open a new finance and accounting (F&A) delivery center in Heredia, Costa Rica and a digital innovation hub in Guadalajara,... Read More