With these combined features and Pega RPA Auto-balancing, Pega RPA automates the RPA lifecycle from authoring to deployment to management. This enables Pega clients to experience faster, more durable, and easier to deploy bots that require significantly less time and fewer resources to run and manage.
KM² says that the capital raise will provide the firm with a long-term, well-capitalized financial partner supporting KM²’s growth objectives in nearshore contact center outsourcing into high-growth markets as well as investments in next-generation customer experience technologies.
Columbia Capital, the private equity firm behind Zayo, Cologix, Cloud Sherpas, Presidio, and New Signature adds Telarus to its list of technology investments
Security researchers at Check Point are reporting alarming spikes in malicious phishing campaigns targeting online shoppers, as Black Friday (27th November) and Cyber Monday (30th November) fast approach. Check Point’s researchers state that ongoing Covid-19 related restrictions that limit shoppers’ access to physical stores is driving the spike in phishing attempts, as hackers look to...
IBM (NYSE: IBM) has launched what it calls the ‘Cognitive Transformation Center’ in Bogotá, Colombia; the largest IBM center of its kind in Latin America. This shared services center will support companies from different industries in Latin America and around the world, ranging such as banking, telecommunications, gas and energy; in Spanish, Portuguese and English...
Wipro to acquire IVIA Serviços de Informática Ltda, with offices in Fortaleza-Ceará, Recife-Pernambuco and Natal-Rio Grande do Norte. Founded in 1996, IVIA provides IT solutions including system development, maintenance, consulting and project management services to clients in different sectors such as Financial Services, Transportation, Retail, Healthcare, Consumer Goods and Manufacturing in Brazil.
NICE Customer Engagement Analytics receives the highest rating possible in 18 criteria and is recognized for its ability to transform customer and agent journeys
The 2 companies plan to leverage Verizon’s wireless networks, including Verizon’s 5G Ultra Wideband (UWB) network, and Multi-access Edge Computing (MEC) capabilities, alongside Verizon’s ThingSpace IoT Platform and Critical Asset Sensor solution (CAS).
Imbalancing Act: Shift in Consumer Behaviour Spotlights Growing Cybersecurity Concerns, World Economic Forum Says
Improving, a technology consulting company, has merged with iTexico, headquartered in Austin, Texas with nearshore offices in Guadalajara and Aguascalientes, Mexico and sales offices in Dallas, Chicago, Northern California and Southern California.