Upon the closing of the transaction, which was approved unanimously by the company’s board, Sykes will become a privately held company and its shares will cease trading on Nasdaq.
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Category: BPO
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itel Rebrands, Dropping itelBPO & Picking Up Central & South American CX Delivery Locations
itel says it will advance its strategic expansion into nearshore markets this summer, opening new customer experience operations in Guyana and Honduras, as well as establishing a core technology development team in Colombia.
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itelbpo Launches New Contact Centers Specifically Designed To Combat COVID-19
The Kingston, Jamaica facility is designed from the ground up for COVID-19 risk mitigation, adapting to the changing business environment while fitting the company's objective of filling 5,000 additional seats in 5 years.
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itelBPO Expands Into Canada With New Francophone Telework Capabilities
Jamaican Outsourcer itelBPO Continues Expansion, Making Canada Its 6th Nationality & Second New Country In 2020
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Itelbpo Selects St. Lucia For Contact Center Expansion, Diversification
ItelBPO Selects St. Lucia to open 300 seat contact center facility to open in April, 2020.
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Everest Group’s Top 50 BPO Company Rankings Highlight Automation Leaders
Automation has been a leading — if not the leading — topic of discussion in the business process outsourcing (BPO) sector in recent years. Each quarter, companies like Accenture, Teleperformance, Cognizant, and the large Indian providers are pushing to adopt technologies that can make their services more efficient as they race for market share and profits....
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Tech Minister: Jamaican BPO Sector Must Anticipate AI Threat So It Doesn’t Derail Growth
“Artificial intelligence and machine learning represent a real threat to some of our traditional jobs, even those in the BPO sector."
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Robotics Process Automation Can Streamline Operations and Enhance Efficiency in Concert with BPO and Shared Services
“RPA is old technology but it really hadn't been used — and now it's coming to the forefront,” says Raul Vega, founder and CEO of Auxis.
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Infosys BPO Arm Rebrands as Infosys BPM Limited
Formerly known as Infosys BPO, the business process outsourcing arm of Infosys Limited has changed its name to BPM Limited.