The rise of digital labor goes far beyond chatbots and virtual agents to comprehensive systems such as NTT Data’s Nucleus, or Choiceworx’ Digital Workplace IT Service Desk.
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Category: ITO
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CINTEL Director Discusses The Andes’ Largest IT Convention’s Return To In-Person Mode, Importance For Cartagena
"They have virtual meetings, but it’s not the same, we're human beings and we’re used to talk between us, not through a machine,"
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Gorilla Logic Acquires Modernist Studio
Gorilla Logic says this partnership enables the firm to support clients from the inception of an idea all the way through to the final stages of execution.
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itel Acquires Emerge BPO, Expanding its Geographic Footprint Into South & Central America
itel has been expanding rapidly, adding IT Outsourcing & software development operations in Colombia, Work From Home capabilities in Canada & The United States, and now by acquiring Emerge, CX operations in Guyana & Honduras.
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BPM Firm ProcessMaker Raises $45 Million USD Series A Funding From Aldrich Capital
The global process automation market is expected to reach nearly $17 billion by 2023 with a CAGR of 5.8% according to a recent report. The investment from Aldrich Capital will allow ProcessMaker to continue to invest in its market leading digital process automation platform and build out its presence in community banking, higher education, and manufacturing.
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Pegasystems Launches RPA Bot Auto-Balancing & Automated Load Management
With these combined features and Pega RPA Auto-balancing, Pega RPA automates the RPA lifecycle from authoring to deployment to management. This enables Pega clients to experience faster, more durable, and easier to deploy bots that require significantly less time and fewer resources to run and manage.
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IBM To Split Into Two Separate Companies
IBM’s “NewCo” spinoff will focus on infrastructure management, hosting, network and cloud services. The remaining IBM will focus on software, data processing, artificial intelligence, automation and security. The move generally speaking, separates IBM’s compute and services offerings from its network infrastructure offering,
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