The report utilizes data from the 2024 Front Office CX Omnibus Survey, along with insights gathered from interviews with industry professionals and secondary sources.
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Category: Insight
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Charlotte Karera Makes the Case for Rwanda as a GBS and BPO Destination
Charlotte Karera elucidates Rwanda’s case as the best place for BPO, ITO, CX & GBS to do business in Africa.
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AI 2024 Alert: Can You Say ‘Concurrent Asynchronous Hyper-Evolution’?
Frank Casale is founder of The Institute for Robotic Process automation and AI, a Gen Ai trailblazer and self proclaimed conflicted futurist.
He can be reached at [email protected]
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Interview: In Slowdown Year, BPO Is Outperforming IT Services Business for Many Providers
There is never a dull moment in the world of business process outsourcing (BPO) and business process services (BPS). Everest Group, a research firm based in Dallas, has long been an invaluable resource for those looking to keep track of all the comings and goings in the industry. This summer, the Dallas-based research group released...
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Hitendra Patel Urges BPO Providers to View Disruption as an Opportunity — Not a Threat
"Innovation is hard — it’s not easy — but the results of innovation are tremendous," says Hitendra Patel of the IXL Center.
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User Experience 101: Why UX Design Boosts Business
Think about your favorite restaurant. Is it your favorite just because of the food? Or is it that the service, environment, premises, location, and the overall experience play a role? That is exactly the case in digital products. User experience is what makes a product successful, or a failure. You can have the best functions,...
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The Unseen Revolution: Unpacking the Phenomenon of Reverse Hype Lag
Today, we're witnessing such a remarkable shift with the emergence of Generative AI. Welcome to the era of Reverse Hype Lag.
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Interview: Digital Transformation Has Revolutionized The Way Clinical Trials Are Conducted, Leading To Superior Outcomes
Aiswariya Chidambaram helps pharmaceutical companies and emerging biotech firms strategize their vision and roadmap.
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Baker McKenzie: Cybersecurity & Data Top Litigation & Risk Concerns for 2023
2% of respondents expect the number of litigations in 2023 to be sustained or increase due to the economic cycle, which is perceived as the biggest external factor posing a litigation threat.
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Led By Julissa Cruz, The Dominican Republic Seeks To Lead The Region In Data Connectivity
Indotel's Julissa Cruz Is Raising The Dominican Republic's Level of IT Competitiveness