ServiceNow (NYSE: NOW) Monday announced a new industry solutions strategy to deliver workflows directed towards companies in specific industries address their unique digital transformation challenges and create value at scale. ServiceNow initially will focus on developing industry solutions for banking and telecommunications and will work with strategic partners to support its industry solutions journey and...
Switzerland based LafargeHolcim Selects Medellín for 1000 seat shared services expansion
ItelBPO Selects St. Lucia to open 300 seat contact center facility to open in April, 2020.
Insurance broker Aon plc (NYSE:AON) announced today that it has completed the firm’s acquisition of CoverWallet, a digital insurance platform for small and medium-sized businesses.
KPMG and Microsoft Corp. are strengthening their global relationship through a five-year agreement to accelerate digital transformation for KPMG member firms and mutual clients. As part of its announcement to significantly invest in technology, people and innovation, KPMG is modernizing its workplace using the Microsoft 365 suite of cloud-based collaboration and productivity tools, including Microsoft Teams....
Robotic process automation (RPA) provider UiPath has acquired two firms — Netherlands-based ProcessGold and StepShot — to bolster its process mining and process documentation capabilities. The RPA industry leader, a tech unicorn with a reported valuation north of $7 billion, broke the news this week from its Forward annual event in Las Vegas. The...
Genpact (NYSE:G), a global business process outsourcing firm today announced that it will open a new finance and accounting (F&A) delivery center in Heredia, Costa Rica and a digital innovation hub in Guadalajara, Mexico focused on advanced analytics, as a result of its expanded partnership with Walmart (WMT). As it opens new operations in Costa Rica and adds a facility to its existing...
Unisys Corporation (NYSE: UIS) today announced that Bancolombia (NYSE: CIB) has selected Unisys to support the bank’s digital transformation. Unisys will provide secure digital workplace service capabilities supporting more than 24,000 employees, including a help desk that typically processes more than 150,000 human resources and IT operations interactions per month. Signed in the third quarter...
During his visit to Seoul, South Korea, the Deputy Minister of Digital Economy From MinTIC, Colombia’s Ministry of Information & Communications Technogy, Jehudi Castro Sierra, met with his South Korean counterpart Won Ki Min. Won also serves as the head of Artificial Intelligence and Digital Economy issues for the Organization for Economic Cooperation and Development...
QStory Limited has announced SKWeston & Company as a global reseller of their suite of cloud-based intraday automation solutions. Led by noted industry analyst and consultant Steve Weston (side photo), SKW provides consultancy to contact centers around the globe, focusing on customer interaction and workforce optimization. Through a suite of professional services around the optimization of a...