2024 saw budget cuts in customer support, prioritizing cost over quality, risking long-term consumer loyalty.
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Everest Group Cites Itel BPO In Peak Matrix Analysis of Top CX Outsourcers
Itel continues to grow, with new expansion in Jamaica, Guyana, Honduras and Saint Lucia.
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itel Expands Into US With Indiana Contact Center
itel plans to serve a Fortune 500 luxury fashion retail brand, offering customer care calls, chat and email support.
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itel Acquires Emerge BPO, Expanding its Geographic Footprint Into South & Central America
itel has been expanding rapidly, adding IT Outsourcing & software development operations in Colombia, Work From Home capabilities in Canada & The United States, and now by acquiring Emerge, CX operations in Guyana & Honduras.
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itel Rebrands, Dropping itelBPO & Picking Up Central & South American CX Delivery Locations
itel says it will advance its strategic expansion into nearshore markets this summer, opening new customer experience operations in Guyana and Honduras, as well as establishing a core technology development team in Colombia.
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itelbpo Launches New Contact Centers Specifically Designed To Combat COVID-19
The Kingston, Jamaica facility is designed from the ground up for COVID-19 risk mitigation, adapting to the changing business environment while fitting the company's objective of filling 5,000 additional seats in 5 years.
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itelBPO Expands Into Canada With New Francophone Telework Capabilities
Jamaican Outsourcer itelBPO Continues Expansion, Making Canada Its 6th Nationality & Second New Country In 2020
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Itelbpo Selects St. Lucia For Contact Center Expansion, Diversification
ItelBPO Selects St. Lucia to open 300 seat contact center facility to open in April, 2020.