The BPS/BPO industry has grown to over $250 billion in revenues.
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Tag: Sykes
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Contact Center BPO Sitel To Acquire Sykes At 30% Premium Over Share Price
Upon the closing of the transaction, which was approved unanimously by the company’s board, Sykes will become a privately held company and its shares will cease trading on Nasdaq.
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CXO Firm Sykes Deploys AI Powered English Language Evaluation Tool For Recruiting
Global contact center outsourcer Sykes has developed an artificial intelligence (AI) powered recruitment tool to evaluate the level of English for candidates who apply for bilingual customer service positions. Operational in Sykes’ Colombia operations, the software called SARA is able to ascertain the level of English capability that an applicant possesses via telephone after a...
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Work From Home Programs Deserve A New Look In Light Of Coronavirus Pandemic
Smart enterprises have already deployed telework and work-from-home strategies. With the coronavirus pandemic and travel bans, now is the time for less proactive companies to catch up...and fast! Some of the most knowledgeable experts in business share their insights.
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After Acquiring Symphony Ventures, Sykes Names Ian Barkin as Chief Strategy & Marketing Officer
Global outsourcer Sykes Enterprises has announced the appointment of Ian Barkin — co-founder of global intelligent automation (IA) and robotic process automation (RPA) leader Symphony Ventures, Inc. to be its chief strategy and marketing officer. In November of 2018, Sykes acquired Symphony Ventures a company co-founded by Barkin, making it one of the first front-office business...
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Everest Group’s Top 50 BPO Company Rankings Highlight Automation Leaders
Automation has been a leading — if not the leading — topic of discussion in the business process outsourcing (BPO) sector in recent years. Each quarter, companies like Accenture, Teleperformance, Cognizant, and the large Indian providers are pushing to adopt technologies that can make their services more efficient as they race for market share and profits....
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NIIT Technologies Wins Automation Project of the Year at Global Sourcing Association Awards
To win the award, NIIT Technologies beat out shortlist nominees Sykes, DFDS Polska, and WNS.