BPrO president Ana Karina Quessep on 25 years of growth and how the CX Summit became the region's must-attend event.
Post
Tag: Interview
Post
ICMI Founder Brad Cleveland Explains Why Better Customer Service Costs Less, Not More
At BPrO’s CX Summit in Cartagena, ICMI founder Brad Cleveland tells Cognitive Business News why AI shouldn’t repeat the IVR era’s mistakes.
Post
The Digital Americas Pipeline Initiative Is Cultivating Automation and AI Talent in Colombia
"AI is no longer the future — AI is the present. And in this world of technology, the biggest challenge for most enterprises is not tech. It’s the talent."