Global outsourcer Sykes Enterprises has announced the appointment of Ian Barkin — co-founder of global intelligent automation (IA) and robotic process automation (RPA) leader Symphony Ventures, Inc. to be its chief strategy and marketing officer. In November of 2018, Sykes acquired Symphony Ventures a company co-founded by Barkin, making it one of the first front-office business...
Automation has been a leading — if not the leading — topic of discussion in the business process outsourcing (BPO) sector in recent years. Each quarter, companies like Accenture, Teleperformance, Cognizant, and the large Indian providers are pushing to adopt technologies that can make their services more efficient as they race for market share and profits....
London-based robotic process automation (RPA) provider Symphony Ventures has named A.J. Hanna as vice president for client advocacy.
HfS Research projects the automation and artificial intelligence (AI) market to jump from $7.7 billion in 2017 to hit $15.4 billion in 2021.
The insurance industry is something of a moving colossus. Throughout history it persists, but it is not exactly built for a deft response to the changes around it. In many ways, the insurance industry’s deliberateness is the source of its durability. The sector’s success is at least in part the result of its own weight...