The rise of digital labor goes far beyond chatbots and virtual agents to comprehensive systems such as NTT Data’s Nucleus, or Choiceworx’ Digital Workplace IT Service Desk.
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Tag: Help Desk
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IBM To Split Into Two Separate Companies
IBM’s “NewCo” spinoff will focus on infrastructure management, hosting, network and cloud services. The remaining IBM will focus on software, data processing, artificial intelligence, automation and security. The move generally speaking, separates IBM’s compute and services offerings from its network infrastructure offering,
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Astound, an AI Firm Aiming to Streamline Helpdesk Support, Launches with $11.5 Million in Funding
Astound, a new software company aiming to use artificial intelligence to streamline internal help desk requests, launched late last month with $11.5 million in funding.