Remember that game of ‘musical chairs?” Well that’s exactly what’s about to happen as top BPO & CX providers separate themselves from weaker competitors who fail to adapt to these difficult conditions.
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Tag: global delivery
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Avasant’s Anupam Govil On Measures Outsourcers & Clients Should Be Taking Now
The current pandemic is changing the ways outsourcing, shared services, and global process management is delivered. Maybe permanently. Avasant's Anupam Govil shares what executives should be paying heed to.