NICE Customer Engagement Analytics receives the highest rating possible in 18 criteria and is recognized for its ability to transform customer and agent journeys
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Tag: Forrester Research
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Forrester: 2019 Will Be Fork-in-the-Road Moment for Digital Transformation
"The revolution was interrupted . . . but hopefully not stopped," writes Carrie Johnson of Forrester Research.
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RPA Provider UiPath Continues Breakneck Growth with $225 Million in Series C Funding
UiPath has continued its breakneck growth by raising another $225 million in funding, pushing its lifetime investment total north of $400 million.