BPrO president Ana Karina Quessep on 25 years of growth and how the CX Summit became the region's must-attend event.
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Tag: cognitive business news
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ICMI Founder Brad Cleveland Explains Why Better Customer Service Costs Less, Not More
At BPrO’s CX Summit in Cartagena, ICMI founder Brad Cleveland tells Cognitive Business News why AI shouldn’t repeat the IVR era’s mistakes.
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New Book From The Editors Of Cognitive Business News – Doing Business In The Bahamas: The Bahamas as a Nearshore Business, Operations & Investment Destination
The Bahamas deserves close consideration for specialty & high value BPO and nearshore service delivery site selection, as well as consideration by remote worker professionals, digital nomads, and lifestyle entrepreneurs. This new book provides valuable information.
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Despite COVID, Plain Sight Provides A Platform Enabling Communities Among Customers, Local Businesses & (Soon) Event Attendees
Plain Sight is a social networking platform for you to meet like-minded people in your area at virtual and physical spaces. Cognitive Business News interviews founder James Chapman on the startup's big-name founders and big-time plans, despite some pivots due to the COVID Pandemic