"TP´s regional leadership was among the first to recognize the potential of born-digital companies and create structures, processes, and dedicated teams to win these clients and be a part of their growth," said Sebastian Menutti, Industry Principal.
Global contact center outsourcer Sykes has developed an artificial intelligence (AI) powered recruitment tool to evaluate the level of English for candidates who apply for bilingual customer service positions. Operational in Sykes’ Colombia operations, the software called SARA is able to ascertain the level of English capability that an applicant possesses via telephone after a...
Cloud platforms provide Contact Center companies with all the tools they need to balance the challenges of the new world order
Wipro to acquire IVIA Serviços de Informática Ltda, with offices in Fortaleza-Ceará, Recife-Pernambuco and Natal-Rio Grande do Norte. Founded in 1996, IVIA provides IT solutions including system development, maintenance, consulting and project management services to clients in different sectors such as Financial Services, Transportation, Retail, Healthcare, Consumer Goods and Manufacturing in Brazil.
Unisys Corporation (NYSE: UIS) has announced a deal to sell its US federal IT contracting business to SAIC, and a consolidation of its Enterprise Solutions United States & Canada (US&C) and Latin America regions into a new Americas region.
Based on its recent analysis of the Latin American contact center outsourcing services market, Frost & Sullivan has recognized Almaviva with the 2020 Latin American Competitive Strategy Innovation and Leadership Award for its emphasis on service improvements.
Genpact (NYSE:G), a global business process outsourcing firm today announced that it will open a new finance and accounting (F&A) delivery center in Heredia, Costa Rica and a digital innovation hub in Guadalajara, Mexico focused on advanced analytics, as a result of its expanded partnership with Walmart (WMT). As it opens new operations in Costa Rica and adds a facility to its existing...
Amazon Web Services (AWS) (NASDAQ: AMZN) announced in Bogotá yesterday that it would activate an edge location in Colombia by the end of 2019, making Colombia Amazon AWS’s first Latin American network access point outside of North America or Brazil. The cloud services and retail giant also announced a collaboration with SENA, Colombia’s national community...
The São Paulo State Research Foundation (FAPESP) and IBM have joined efforts to support the creation of a Center for Artificial Intelligence (AI), within the FAPESP Engineering Research Center Program. The new Center will pursue a disruptive research program, with the potential to promote paradigm shifts in AI. Its mission is twofold: to generate deeper...