Alorica now operates out of 18 countries serving over 250 clients in 30 languages. Cali is Alorica's 1st Colombian location.
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Tag: Alorica
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Frost & Sullivan’s Michael DeSalles: Alorica Philippines “Excellent choice” For Customer Care
International research firm Frost & Sullivan reported on global customer contact outsourcing firm Alorica Inc., highlighting the company’s expansive operations in the Philippines. The report highlights Alorica’s strengths in developing talent, scaling operations, creating a unique culture and exceeding customer quality metrics. Alorica has 19 delivery locations and 38,000 employees in the Philippines, leveraging archipelago’s...
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Everest Group’s Top 50 BPO Company Rankings Highlight Automation Leaders
Automation has been a leading — if not the leading — topic of discussion in the business process outsourcing (BPO) sector in recent years. Each quarter, companies like Accenture, Teleperformance, Cognizant, and the large Indian providers are pushing to adopt technologies that can make their services more efficient as they race for market share and profits....