At BPrO’s CX Summit in Cartagena, ICMI founder Brad Cleveland tells Cognitive Business News why AI shouldn’t repeat the IVR era’s mistakes.
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Tag: Agentic AI
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Tracxn Deals of The Week: AI Enterprise and HR Tech Lead Global Venture Funding Rounds
Enterprise AI and HR tech startups secure over $30 million USD as investors double down on agentic automation and autonomous cyber intelligence.
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Capgemini to Acquire WNS for $3.3 billion USD to Increase Capabilities in Agentic AI-Powered Operations
The stated goal of the acquisition is to combine Capgemini’s technology and consulting capabilities with WNS’s specialization in Digital BPO.