The International Association of Outsourcing Professionals (IAOP) just included global customer experience provider Teleperformance (EPA:TEP), in the 2019 Best of The Global Outsourcing 100 list by the International Association of Outsourcing Professionals (IAOP). Teleperformance is generally recognized as the largest contact center outsourcing provider in the world. The Best of The Global Outsourcing 100 honors outsourcing service...
Unisys Corporation (NYSE: UIS) today announced that Unisys Chairman and CEO Peter Altabef has been honored as the 2019 industry recipient of the Eagle Award for his significant contributions to federal government IT in the US. Two winners of the Eagle award – one from government and one from industry – are selected each year from among the...
Chevron Technology Ventures LLC (CTV) today launched Fund VII, a new $90 million fund established to sustain Chevron’s (NYSE: CVX) continued venture capital investment across the energy industry. Investments from this newest fund are expected to target early- to mid-stage companies as well as limited partnership funds. Further, Fund VII investments will focus on high-tech,...
NICE (Nasdaq: NICE) last week announced a partnership between NICE Robotic Process Automation (RPA) and CallVU to offer visually enriched IVR (Interactive Voice Response) and digital customer engagement at the front end, together with smart automation of complex back end processes. The integrated offering enables organizations to gain greater operational efficiencies such as increased processing...
More than three-quarters (78%) of US commercial banks are considering new fintech partnerships in 2019 in a bid to improve customer experience (42%) and achieve real-time visibility (40%) according to a new industry report, released today. The research, commissioned by fintech provider and Visa subsidiary Fraedom, also found that other factors inspiring banks to partner...
Global outsourcer Sykes Enterprises has announced the appointment of Ian Barkin — co-founder of global intelligent automation (IA) and robotic process automation (RPA) leader Symphony Ventures, Inc. to be its chief strategy and marketing officer. In November of 2018, Sykes acquired Symphony Ventures a company co-founded by Barkin, making it one of the first front-office business...
H2O.ai will collaborate Google Cloud Platform to integrate the company's open source and automated machine learning platforms.
The World Economic Forum, the International Organization for Public-Private Cooperation, today opened the Center for the Fourth Industrial Revolution Japan alongside inaugural partners Hitachi, Horiba, Mitsubishi Chemical Holdings, Salesforce, Sompo Holdings and Suntory Holdings. The Tokyo-based Center will bring together leading businesses, start-ups, civil society, academia and international organizations to shape the trajectory of emerging...
The Caribbean Association of Investment Promotion Agencies (CAIPA) in association with the Caribbean Export Development Agency, Jamaica Promotions Corporation (JAMPRO) and the European Union hosted the first-ever pan-Caribbean outsourcing conference on December 6, 2017 at the Iberostar Rose Hall Beach Hotel in Montego Bay, Jamaica. Titled ‘Outsource to the Caribbean Conference 2017’ (OCC 2017), the...