Global automation services provider Symphony Ventures has acquired RPA4Excellence, a Mexico City-based robotic process automation (RPA) consultancy. The move comes just weeks after the London-headquartered company opened its first Latin American office in Buenos Aires, highlighting the concerted push by Symphony Ventures to expand in the region. Arnold Schiemann and Jaume Sues, the leadership team...
Category: Intelligent Automation
Nearly 100% of Companies in 13 Different Industries to Invest in AI by 2020
Four out of five executives across 13 different industries already invest in artificial intelligence (AI), and nearly 100% of those surveyed said they plan to do so by 2020, according to a new study from Indian outsourcing giant Tata Consultancy Services (TCS). Even more encouraging is the fact that executives in 10 of the analyzed...
Insurers Struggle with RPA Implementation but Vast Potential Can Make Adoption Worth the Effort
The insurance industry is something of a moving colossus. Throughout history it persists, but it is not exactly built for a deft response to the changes around it. In many ways, the insurance industry’s deliberateness is the source of its durability. The sector’s success is at least in part the result of its own weight...
One in Three Retail Bankers Are Worried About Losing Their Jobs to Automation
Many bankers are worried that they won’t have jobs for much longer. A recent LinkedIn survey of those working in the financial services sector found that one out of three retail banking professionals (34%) are concerned that automation could put them out of work. Among all employees in the industry, 25% are worried that automation...
How Long Will It Take for ‘Virtual Advisors’ to Arrive in the Workplace?
While many companies already have digital chatbots, robo-advisors, and other digital automation, the bulk of workplaces are still fully run by human brains. While some professions — like a butcher or hair stylist — may remain this way for some time, most companies with more than a few employees will soon be embracing automation. The...
Report: Robotics Process Automation Market to Reach $2.7 Billion by 2023
Robotics process automation continues to be put to work at companies across the world and a recent report says that it has no signs of slowing down. With a projected compound annual growth rate of 29% over the next six years, the overall RPA market will be worth at least $2.7 billion by 2023, according...
Chile’s Banco Falabella Looks to Improve Customer Service with ‘Sofia’ AI Chatbot
Banco Falabella, the financial arm of Chilean retail giant Falabella, launched a new customer service chatbot last month at the Asobancaria financial conference in Colombia. Called “Sofia,” the technology uses an artificial intelligence that the company says will be able to resolve issues in under a minute through Facebook chat that, in the past, have taken up to...