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Symphony Ventures acquired RPA4Excellence, a Mexico City-based RPA provider. (Photo credit: Miguel_Garcia)

Symphony Ventures Acquires Mexican RPA Consultancy RPA4Excellence

Global automation services provider Symphony Ventures has acquired RPA4Excellence, a Mexico City-based robotic process automation (RPA) consultancy. The move comes just weeks after the London-headquartered company opened its first Latin American office in Buenos Aires, highlighting the concerted push by Symphony Ventures to expand in the region. Arnold Schiemann and Jaume Sues, the leadership team...

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rpa robotic process automation insurance

Insurers Struggle with RPA Implementation but Vast Potential Can Make Adoption Worth the Effort

The insurance industry is something of a moving colossus. Throughout history it persists, but it is not exactly built for a deft response to the changes around it. In many ways, the insurance industry’s deliberateness is the source of its durability. The sector’s success is at least in part the result of its own weight...

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How Long Will It Take for ‘Virtual Advisors’ to Arrive in the Workplace?

How Long Will It Take for ‘Virtual Advisors’ to Arrive in the Workplace?

While many companies already have digital chatbots, robo-advisors, and other digital automation, the bulk of workplaces are still fully run by human brains. While some professions — like a butcher or hair stylist — may remain this way for some time, most companies with more than a few employees will soon be embracing automation. The...

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Chile’s Banco Falabella Looks to Improve Customer Service with ‘Sofia’ AI Chatbot

Chile’s Banco Falabella Looks to Improve Customer Service with ‘Sofia’ AI Chatbot

Banco Falabella, the financial arm of Chilean retail giant Falabella, launched a new customer service chatbot last month at the Asobancaria financial conference in Colombia. Called “Sofia,” the technology uses an artificial intelligence that the company says will be able to resolve issues in under a minute through Facebook chat that, in the past, have taken up to...

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