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NICE Systems (Image credit: NICE Systems)

NICE Systems Continues to Grow and Broaden Its Scope in a World Where ‘Everybody Is Talking About Automation’

For the past three decades, NICE Systems (NASDAQ: NICE) has been continuing to grow. What started as a solutions provider for the call center industry has become a company that not just makes software but can serve as a key technology partner for all types of firms in various industries. A big step forward for the Israeli...

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Symphony Ventures acquired RPA4Excellence, a Mexico City-based RPA provider. (Photo credit: Miguel_Garcia)

Symphony Ventures Acquires Mexican RPA Consultancy RPA4Excellence

Global automation services provider Symphony Ventures has acquired RPA4Excellence, a Mexico City-based robotic process automation (RPA) consultancy. The move comes just weeks after the London-headquartered company opened its first Latin American office in Buenos Aires, highlighting the concerted push by Symphony Ventures to expand in the region. Arnold Schiemann and Jaume Sues, the leadership team...

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rpa robotic process automation insurance

Insurers Struggle with RPA Implementation but Vast Potential Can Make Adoption Worth the Effort

The insurance industry is something of a moving colossus. Throughout history it persists, but it is not exactly built for a deft response to the changes around it. In many ways, the insurance industry’s deliberateness is the source of its durability. The sector’s success is at least in part the result of its own weight...

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How Long Will It Take for ‘Virtual Advisors’ to Arrive in the Workplace?

How Long Will It Take for ‘Virtual Advisors’ to Arrive in the Workplace?

While many companies already have digital chatbots, robo-advisors, and other digital automation, the bulk of workplaces are still fully run by human brains. While some professions — like a butcher or hair stylist — may remain this way for some time, most companies with more than a few employees will soon be embracing automation. The...

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