Image by Jolyne D from Pixabay

WFM, CX Analytics Vendors: This National Electrical Utility Is Ready To Buy!

Are you up for doing an WFM implementation in a Caribbean paradise? The electric utility in the Caribbean island country of St. Lucia is seeking to acquire and implement a Workforce Management and Advanced Quality Management system to integrate with their IP PBX.

The WFM solution is needed to improve the customer experience by aligning agent schedules with customer call patterns and leveraging the required agent level of service and support. For full details and instructions on submitting your expression of interest, please click here.


Image by Jolyne D from Pixabay 

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