Domain name registrar Web.com today announced that it has been honored with Frost & Sullivan’s 2019 North American Customer Value Leadership Award. The award is based on Frost & Sullivan’s independent analysis of the web services industry, which determined that Web.com exceeds customer expectations and contributes to the market with its value-add solutions pricing, high-quality customer support,...
International research firm Frost & Sullivan reported on global customer contact outsourcing firm Alorica Inc., highlighting the company’s expansive operations in the Philippines. The report highlights Alorica’s strengths in developing talent, scaling operations, creating a unique culture and exceeding customer quality metrics. Alorica has 19 delivery locations and 38,000 employees in the Philippines, leveraging archipelago’s...