Frost & Sullivan praised Konecta for its highly advanced technology and innovative solutions, setting new industry standards in the CX outsourcing services industry
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Tag: Chile
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EPAM Systems Acquires LatAm Software Development Company Vate
EPAM continues its expansion in Latin America after launching two offices in Colombia and previously acquiring S4N.
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Frost & Sullivan Lauds Teleperformance As Latin American Company Of The Year
"TP´s regional leadership was among the first to recognize the potential of born-digital companies and create structures, processes, and dedicated teams to win these clients and be a part of their growth," said Sebastian Menutti, Industry Principal.
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Transcom Re-Enters Latin America With Bogotá Based Hybrid Model Contact Center
Transcom’s operations in Colombia will function as a hybrid telework and on-premises contact center, with agents hired initially from the metropolitan Bogotá area. Offices are located in the Calle 100 business district on Bogotá’s north side.
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Wipro Expands In Brazil, Acquiring IT Outsourcer IVIA Serviços de Informática Ltda in Brazil
Wipro to acquire IVIA Serviços de Informática Ltda, with offices in Fortaleza-Ceará, Recife-Pernambuco and Natal-Rio Grande do Norte. Founded in 1996, IVIA provides IT solutions including system development, maintenance, consulting and project management services to clients in different sectors such as Financial Services, Transportation, Retail, Healthcare, Consumer Goods and Manufacturing in Brazil.
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Deloitte’s Kulasooriya: Digital Disruption Can Be A Positive For Developing Economies If They Have The Right Strategy
Cognitive Business News executive editor Loren Moss talks with Duleesha Kulasooriya, executive director of Deloitte's Center For The Edge on how disruptive transformation can benefit developing economies...but the right strategy is the key to success.
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Conversica Acquires Chilean Startup Intelligens to Expand Spanish Language Capability
"The conversational AI space is exploding," says Alex Terry, CEO of Conversica.
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Interview: LatAm Companies Are Focused on One Thing – Digital Strategy – Says Unisys Regional Head Eduardo Almeida
Eduardo Almeida of Unisys Latin America says that, “in my recent meetings with customers here, they’re simply talking about one thing: digital strategy."
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Chile’s Banco Falabella Looks to Improve Customer Service with ‘Sofia’ AI Chatbot
Banco Falabella, the financial arm of Chilean retail giant Falabella, launched a new customer service chatbot last month at the Asobancaria financial conference in Colombia. Called “Sofia,” the technology uses an artificial intelligence that the company says will be able to resolve issues in under a minute through Facebook chat that, in the past, have taken up to...