Alorica now operates out of 18 countries serving over 250 clients in 30 languages. Cali is Alorica's 1st Colombian location.
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Tag: Bogotá
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Beatriz Viveros Reveals TaskUs Award-Winning Culture In Its Cali Customer Contact Operations
Customer Experience outsourcer TaskUs recently selected Cali, Colombia over several other potential locations for its new hybrid contact center, operating 24 hours a day, 7 days a week. The New Braunfels, Texas headquartered firm opened its Colombia operations during the peak of the COVID pandemic using remote workers, but has since opened its modern workspace...
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Bpro’s Bigger, Better Customer Experience Summit Moves To Cartagena For 2022
The 2023 CX Summit will be in Cartagena again, the 10th and 11th of May.
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Colombian Airline Wingo Leveraging WhatsApp To Improve Passenger Service
Wingo claims a call response rate of 90% and 100% attention in cases received by WhatsApp.
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BPM Firm ProcessMaker Raises $45 Million USD Series A Funding From Aldrich Capital
The global process automation market is expected to reach nearly $17 billion by 2023 with a CAGR of 5.8% according to a recent report. The investment from Aldrich Capital will allow ProcessMaker to continue to invest in its market leading digital process automation platform and build out its presence in community banking, higher education, and manufacturing.
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Transcom Re-Enters Latin America With Bogotá Based Hybrid Model Contact Center
Transcom’s operations in Colombia will function as a hybrid telework and on-premises contact center, with agents hired initially from the metropolitan Bogotá area. Offices are located in the Calle 100 business district on Bogotá’s north side.
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Sitel To Open Hybrid Contact Center – Coworking Facility In Barranquilla, Colombia
Designed as a hybrid co-working center, the MAXhub is dedicated to in-person collaboration, training and development and employee engagement
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Cybersecurity Firm Etek Appoints Former IBMer Juan Camilo Reyes As Chief Revenue Officer
ETEK International Corporation has announced the appointment of Juan Camilo Reyes CISSP as the new Chief Revenue Officer (CRO) for Latin America.
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IBM Opens Cognitive Process Transformation Center In Colombia
IBM (NYSE: IBM) has launched what it calls the ‘Cognitive Transformation Center’ in Bogotá, Colombia; the largest IBM center of its kind in Latin America. This shared services center will support companies from different industries in Latin America and around the world, ranging such as banking, telecommunications, gas and energy; in Spanish, Portuguese and English...
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DJI Launches Flagship Commercial / Industrial Drone With New Camera Platform
Drone manufacturer DJI last week unveiled its most advanced commercial drone platforms, the Matrice 300 RTK (M300 RTK), and the Zenmuse H20 Series – a hybrid, multi-sensor camera. DJI engineered this all-in-one solution for precise aerial inspections and data collection missions. “With the M300 RTK flying platform and the Zenmuse H20 camera series, we are...