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Michael DeSalles is principal analyst with Frost & Sullivan, specializing in customer experience and the contact center sector.

Frost & Sullivan’s Michael DeSalles: Alorica Philippines “Excellent choice” For Customer Care

International research firm Frost & Sullivan reported on global customer contact outsourcing firm Alorica Inc.,  highlighting the company’s expansive operations in the Philippines. The report highlights Alorica’s strengths in developing talent, scaling operations, creating a unique culture and exceeding customer quality metrics. Alorica has 19 delivery locations and 38,000 employees in the Philippines, leveraging archipelago’s...

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