KM² says that the capital raise will provide the firm with a long-term, well-capitalized financial partner supporting KM²’s growth objectives in nearshore contact center outsourcing into high-growth markets as well as investments in next-generation customer experience technologies.
Year: 2020
Sitel To Open Hybrid Contact Center – Coworking Facility In Barranquilla, Colombia
Designed as a hybrid co-working center, the MAXhub is dedicated to in-person collaboration, training and development and employee engagement
Master Agent Telarus Receives Expansion Investment From Columbia Capital
Columbia Capital, the private equity firm behind Zayo, Cologix, Cloud Sherpas, Presidio, and New Signature adds Telarus to its list of technology investments
Etek Offers Threat Intelligence Certification Course; Enrollment Open Now
With so much retail moving to e-commerce this year, and the resultant spike in malicious attempts targeting retailers, shoppers, and broader business in general, it is critical that all companies have personnel properly trained and empowered to address these threats.
“Alarming Spikes In Malicious Phishing Campaigns” Targeting Black Friday Retailers & Shoppers, says Check Point Software
Security researchers at Check Point are reporting alarming spikes in malicious phishing campaigns targeting online shoppers, as Black Friday (27th November) and Cyber Monday (30th November) fast approach. Check Point’s researchers state that ongoing Covid-19 related restrictions that limit shoppers’ access to physical stores is driving the spike in phishing attempts, as hackers look to...
Despite COVID, Plain Sight Provides A Platform Enabling Communities Among Customers, Local Businesses & (Soon) Event Attendees
Plain Sight is a social networking platform for you to meet like-minded people in your area at virtual and physical spaces. Cognitive Business News interviews founder James Chapman on the startup's big-name founders and big-time plans, despite some pivots due to the COVID Pandemic
Etek’s Praveen Sengar Discusses Enterprise Security In A Post-Covid World
In this insightful conversation, Sengar explains what companies are doing, and additional steps that they must take to advance in a way based on agility and security. Sengar also tells Cognitive Business News' Loren Moss about Etek's innovative new Data Leak Prevention Service and enterprise virtual desktops.
Delivering Excellent Customer Service and Managing Remote Teams: How to Balance Today’s Dilemmas?
Cloud platforms provide Contact Center companies with all the tools they need to balance the challenges of the new world order
Checkpoint Software Issues Important Pre-Election Warning To American Voters: Meme Warfare
Five days away from the US elections, voters everywhere should understand what cyber security experts call “meme warfare”, and how it could influence the upcoming US election.
IBM To Split Into Two Separate Companies
IBM’s “NewCo” spinoff will focus on infrastructure management, hosting, network and cloud services. The remaining IBM will focus on software, data processing, artificial intelligence, automation and security. The move generally speaking, separates IBM’s compute and services offerings from its network infrastructure offering,