Within the collaboration, WorkFusion will work to automate repetitive manual tasks, including claims verification, through a combination of RPA, cognitive automation, and “work orchestration.” MetLife Asia’s stated goals are to reduce turnaround time, improve service delivery, and increase business agility.
“Insurance companies see AI and RPA as technology levers to better serve customers, grow revenue, and reduce cost,” said Alex Lyashok, president of WorkFusion.
The New York-based automation startup got the opportunity after participating in “Collab 2.0,” which the company referred to as “an open innovation platform” run by MetLife Asia’s innovation center and “designed to match new technology with business challenges within MetLife Japan.“
The Singapore-based center, LumenLab, also selected Moneytree and Montoux, from a pool of 111 applicants from 24 countries, as tech partners during the initiative.
“For the past 150 years, MetLife has been at the forefront of innovation,” said Sachin N. Shah, president and CEO of MetLife Japan. “Thanks to LumenLab’s collab 2.0, we are continuing that tradition by connecting with cutting-edge startups from around the globe to develop new solutions that help people lead healthier and more fulfilled lives.”
(Photo credit: Jnn13)